Beginning Aug. 14, City of Hartsville Environmental Services will be operating under a new collection route for trash, recycling, and yard debris. Trash, recycling, and yard debris collection will now be on a four day schedule. Trash and yard debris will be collected every week, while recycling will be collected every other week. Additionally, glass will no longer be accepted as a recyclable material. Residents should place roll carts curbside by 7 a.m. on their assigned collection day to ensure pick-up on the resident’s assigned day. Residents will be notified of the new changes to their collection day by a tag on their roll carts. Schedules are also available online at hartsvillesc.gov. Large roll carts are available to residents for recycling by contacting the City of Hartsville Environmental Services at 843.383.3019.

These changes are a result of extensive research and trial runs into the efficiency of a better collection route. Not only is this new route time and cost effective, it also allows City staff one extra day a week for maintenance of equipment and collection of waste should an unforeseen event occur, as was experienced with Hurricane Matthew in Oct. of 2016.

To make this transition easy for residents, the City has launched an initiative to streamline resident communications through a new trash collection service alert system. Residents will never miss a trash collection day again by signing up for this free alert service. Residents with or without smartphones or computers can receive reminders about their collection day and alerts about schedule changes.

The mobile app, called “Hartsville Sanitation Services,” is available for smartphone users. The free service will notify customers of trash pick-up schedules, recycling, and any changes in service. Users can customize their accounts with reminders through a phone call, text message, or email notifications. Additionally, users can print their collection schedule and download it onto most electronic calendars. Residents wanting to utilize the notification system without readily access to smartphones or computers can contact Environmental Services at 843.383.3019 to sign-up for phone call notifications.

“In recognition of a communication barrier in trash collection services, City staff identified this notification system as a way to bridge that gap,” says Natalie Zeigler, City Manager, “Through these alert notifications residents are now better informed with delays in collection services which will increase efficiency of the department. This, in collaboration with changes to collections services, will provide a higher quality of service to our community.”

In addition to this alert system, the Waste Wizard, available at www.hartsvillesc.gov/residents/public-services/garbage-recycling-yard-debris/, allows users to type in any keywords and get disposal tips. The intuitive search tool helps the public determine what items go into the recycling bin or the trash can.

For more information or questions, contact Environmental Services at 843.383.3019.