The City of Hartsville has launched Citibot, America’s first interactive text messaging and customer service solution for civic engagement with government. Citibot is a communication tool for citizens and their governments. By texting Citibot at 843.800.2432, you can report a city issue, search our website, send notifications and analyze data.

Click to say “Hello” to Citibot

With Citibot, you of Hartsville can text search words to quickly access relevant city information about business licenses, trash pickup times, permitting info and public meeting announcements, for example. You are also able to crowdsource city issues, including reporting potholes, broken street signs and missed trash pickups, all through an interactive chatbot that responds immediately to your text message. When the city fixes the reported issue, Citibot follows up to let the citizen know their query has been resolved.

To start a conversation with Citibot, Hartsville residents can text ‘hello’ to 843.800.2432.