Notes About Paying Your Bill Online

  • If you choose to use a bill pay service not associated with the City of Hartsville, we have no knowledge of when that payment is initiated. It is possible that payments may not be received by the due date despite when it was
  • We recommend using MyGovHub for utility information and payments as it is connected to our system. This
    service allows you to pay with a credit card or eCheck/ACH. Visit for this service.
  • Sign up for Automatic Bank Drafts on our website or in person. This service takes the hassle out of paying bills each

If you are ever unsure about a payment or bill, please give us a call at 843.383.3015.

City of Hartsville Utility Bills

The City of Hartsville provides an easy and secure way for you to pay your utility bill online. All you need is your account number (found on your bill) the service address, and a Visa, MasterCard, or Discover credit/debit card. Click to visit the secure online bill payment portal, or use the green button below.

Creating Your New Online Profile

  1. Create a profile to pay your bill, view payment and usage history, and sign up for paperless billing!
  2. To find your account, enter your account number from your paper bill, and your service address. If you have trouble finding your account, try entering just the street number. For example, enter just 123 instead of 123 N Main St Apt C .
  3. For more help and videos on how to create a profile, add an account, and make a payment, visit this help page.

Secure Online Bill Pay

More Information

  1. To do a quick payment, click on the “Try QuickPay” link on the top of the MyGovHub page and enter your service address and account number.
  2. If you pay online after your water service has been disconnected for non-payment, you must call the Finance Department at 843.383.3015 to report your payment and request service reconnection. Water service will only be reconnected during normal business hours, Monday – Friday 8:30 am – 5:00 pm, excluding holidays. You must call by 4:00 pm to request same-day reconnection.

You can also call 843.383.3015 Monday through Friday from 8:30am – 5:00pm to pay your bill or have any other concerns addressed.

Additional bill payment options

  • By automatic bank draft
  • By drive-thru located at SPC Credit Union, 204 N Fifth Street (8:00 am – 5:30 pm M-F).
  • By walk-up at Hartsville City Hall, 100 E. Carolina Ave., Finance Dept (8:30 am – 5:00 pm M-F)
  • By drop box, located in the alcove on the Carolina Avenue side of City Hall located at 100 E. Carolina Ave. No cash payments.
  • By mail, sending a check and the payment stub to the City of Hartsville, P.O. Drawer 2467, Hartsville, SC 29551.
  • If you already have automatic payments and need to cancel the service, use this form.

Customer Service

If you have questions or concerns about your water service, we are here to help. If you have an issue with your service, such as a leak, please call 843.383.3015 or email to report the issue and we will quickly route your ticket to the appropriate party.

Click to Call 843.383.3015

If you have a concern about your City of Hartsville utility bill, including questions about payment, please contact us at or 843.383.3015.