water towerBilling

The City of Hartsville utility bill is due by the 15th of each month. Late fees of 10% are assessed on the balance due if not paid in full by the 15th. Any balance not paid by the 20th is subject to disconnection without notice. A reconnection fee of $25 for inside city limits or $30 for outside city limits is added to balance. Account balance must be paid in full before service is restored.

Bills may be paid:

Customers must have their bill or account number and pay the full amount due with cash or personal check only, and only through the 20th of the month. Contact 843.383.3015 for more information.

  • By walk-up at Hartsville City Hall, 100 E. Carolina Ave., Finance Department, (8:30 am – 5:00 pm Monday-Friday)
  • By drop box, located in the alcove at Hartsville City Hall, 100 E. Carolina Ave., on the Carolina Ave. side of the building. No cash payments.
  • By mail, sending a check and the payment stub to the City of Hartsville, P.O. Drawer 2467, Hartsville, SC 29551.

New Service

New utility accounts for water, sewer, trash, recyclables and yard waste can be established in the Finance Department at City Hall, located at 100 E. Carolina Ave., Monday – Friday from 8:30 am to 5:00 pm. Contact 843.383.3015 for more information

Items required:

Generally, the City of Hartsville offers same-day service for connection of water.

Ending service

To request a utility disconnection, please submit this online Utility Disconnection Request form. The form is also available as printable DOCX file if needed.